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Privacy Policy

Last updated: August 2025

🔒 Important: FeelGood is NOT a Medical Service

FeelGood provides AI-powered emotional support and wellness conversations. We are not a medical service, therapy practice, or mental health treatment provider. If you're experiencing a severe mental health crisis, please contact 911, or 988 immediately.

1. Information We Collect

Account Information

Email address (for account access)
Password (encrypted and hashed)
Display names you choose for yourself and your AI companion

Conversation Data

Text conversations with your AI companion
Voice recordings from voice chat sessions
Progress summaries and mood tracking data
Timestamps and usage patterns

Technical Data

IP address and basic device information
App usage analytics (anonymized)
Error logs and performance data

2. How We Protect Your Data

🔐 End-to-End Encryption

All your conversations are encrypted using industry-standard Fernet encryption before being stored in our database. This means even if someone gained unauthorized access to our servers, your conversations would appear as unreadable scrambled text.

3. How We Use Your Information

Primary Uses

Provide personalized AI conversations and emotional support
Remember your conversation history for continuity
Generate daily progress summaries and insights
Send personalized daily check-in messages
Track your emotional wellness progress over time

What We DON'T Do

❌ Sell your data to third parties
❌ Use your conversations to train commercial AI models
❌ Share your personal information for marketing
❌ Access your conversations without your explicit consent (except as legally required)

4. When We May Access Your Data

We access your data only when necessary:

When you request data export or technical support
With your written consent to share with healthcare providers
When legally required by valid court orders
Emergency situations involving safety concerns

We maintain detailed logs of all data access for transparency and compliance purposes.

5. Data Retention

Data Retention

Conversation history: Stored while your account is active
Progress summaries: Kept for tracking your wellness journey
Account information: Retained while your account is active
Voice recordings: Processed immediately, not permanently stored

6. Your Data Rights

Your Data Rights

View your data: Access your stored information through your dashboard
Correct your data: Update or modify personal information in Settings
Request data deletion: Request removal of your account and data

💾 Data Deletion

You can request deletion of your account and associated data through your account settings. We may retain certain data as required by law for safety, security, and legal compliance purposes.

Go to Settings

7. Third-Party Services

Third-Party Services

We use trusted database services and AI providers to deliver our platform. All data is encrypted and processed according to strict privacy standards.

8. International Users

FeelGood is currently operated from the United States. If you're using our service from outside the US, please be aware that your data may be transferred to and processed in the United States, where data protection laws may differ from your home country.

9. Teen and Youth Privacy

FeelGood provides confidential support for teen and youth (13-19) users. Your conversations remain private from parents and guardians. We'll only contact others in emergency safety situations.

Crisis resources: If you're in immediate danger or need help, text HOME to 741741, call 988 or 911.

10. Enhanced Safety Protocols

Crisis Detection

Our AI is trained to recognize signs of emotional distress and crisis situations. When concerning language is detected, we:

Provide immediate crisis resources and hotline numbers
Encourage you to reach out to trusted adults or professionals
Offer specific coping strategies for your situation
Continue to check in on your safety

Important: Please be advised that AI cannot pick up 100% of all crisis situations if the language, hidden meaning or intention, or context of the text sent by user is unclear or nuanced. User discretion is required, and FeelGood is not fully responsible for user action and decision-making.

For Teen Users Specifically

Information about mandated reporters (teachers, counselors) who can help
Resources for teens in unsafe home situations
Age-appropriate crisis intervention strategies
Connection to teen-specific support services

⚠️ Our Responsibility

While we strive to provide supportive conversations, we are not a replacement for professional mental health care. If you're experiencing thoughts of self-harm, abuse, or other serious situations, please reach out to 911, 988, or contact a trusted adult immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Crisis Situations

⚠️ Emergency Protocols

If our AI detects language indicating potential self-harm or harm to others, we may:

Provide immediate crisis resources and hotline numbers
Encourage you to contact emergency services or mental health professionals
Please be aware that AI cannot pick up 100% of all crisis situations if the language, hidden meaning or intention, or context of the text sent by user is unclear or nuanced. User discretion is required, and FeelGood is not fully responsible for user action and decision-making

If you're in crisis: Please proactively contact 988 (Suicide & Crisis Lifeline) or emergency services immediately.

Please read our policy number 10 for more information.

Contact Us

If you have any questions, please contact us (We'll respond in 1-2 business days):

Support: contact@feelgoodfg.com